CVE-2026-62851

Full vulnerability record from the local CVENow database.

Description

FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, the search-by-number shortcut in ConversationsController::search() resolves a user-controlled ticket number without applying the mailbox filter or view policy used by the normal search path. An authenticated non-admin agent who is a member of at least one mailbox can request /search with a hash-prefixed ticket number and use the 302 Location header to confirm that a conversation exists in a different mailbox the agent cannot access and learn its internal conversation and folder identifiers. The destination conversation remains protected, so this issue does not disclose message content, attachments, or customer data. This issue is fixed in version 1.8.226.

Severity

MEDIUM

CVSS score

4.3 (v3.1)

Vulnerability status

Received

Source identifier

[email protected]

Published

2026-11-06 17:18:33.353000

Last modified

2026-11-06 17:18:33.353000

View original CVE JSON

{
  "id": "CVE-2026-62851",
  "sourceIdentifier": "[email protected]",
  "published": "2026-11-06T17:18:33.353",
  "lastModified": "2026-11-06T17:18:33.353",
  "vulnStatus": "Received",
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, the search-by-number shortcut in ConversationsController::search() resolves a user-controlled ticket number without applying the mailbox filter or view policy used by the normal search path. An authenticated non-admin agent who is a member of at least one mailbox can request /search with a hash-prefixed ticket number and use the 302 Location header to confirm that a conversation exists in a different mailbox the agent cannot access and learn its internal conversation and folder identifiers. The destination conversation remains protected, so this issue does not disclose message content, attachments, or customer data. This issue is fixed in version 1.8.226."
    }
  ],
  "affected": [
    {
      "source": "[email protected]",
      "affectedData": [
        {
          "vendor": "freescout-help-desk",
          "product": "freescout",
          "versions": [
            {
              "version": "< 1.8.226",
              "status": "affected"
            }
          ]
        }
      ]
    }
  ],
  "metrics": {
    "cvssMetricV31": [
      {
        "source": "[email protected]",
        "type": "Secondary",
        "cvssData": {
          "version": "3.1",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N",
          "baseScore": 4.3,
          "baseSeverity": "MEDIUM",
          "attackVector": "NETWORK",
          "attackComplexity": "LOW",
          "privilegesRequired": "LOW",
          "userInteraction": "NONE",
          "scope": "UNCHANGED",
          "confidentialityImpact": "LOW",
          "integrityImpact": "NONE",
          "availabilityImpact": "NONE"
        },
        "exploitabilityScore": 2.8,
        "impactScore": 1.4
      }
    ]
  },
  "weaknesses": [
    {
      "source": "[email protected]",
      "type": "Primary",
      "description": [
        {
          "lang": "en",
          "value": "CWE-200"
        },
        {
          "lang": "en",
          "value": "CWE-639"
        }
      ]
    }
  ],
  "references": [
    {
      "url": "https://github.com/freescout-help-desk/freescout/commit/4e197d8ce97eb6610ef71402d8c2512824a9a1b5",
      "source": "[email protected]"
    },
    {
      "url": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.226",
      "source": "[email protected]"
    },
    {
      "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-wqq7-4q7m-273v",
      "source": "[email protected]"
    }
  ]
}