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CVE-2026-62856

Full vulnerability record from the local CVENow database.

Description

FreeScout is a self-hosted help desk and shared mailbox application. Prior to version 1.8.226, the  polycast/receive  endpoint fails to escape SQL LIKE wildcards in supplied channel names, while channel authorization applies only to names with specific prefixes. An unauthenticated attacker with a guest session and valid CSRF token can submit a wildcard channel name to retrieve matching notification events intended for other users. Notification payload generation lacks a corresponding access check, exposing conversation message content, identifiers, URLs, and notification HTML across users and mailboxes. This issue is fixed in version 1.8.226.

Severity
HIGH
CVSS score
7.7 (v3.1)
Vulnerability status
Received
Source identifier
Published
2026-11-06 17:18:34.047000
Last modified
2026-11-06 17:18:34.047000
View original CVE JSON
{
  "id": "CVE-2026-62856",
  "sourceIdentifier": "[email protected]",
  "published": "2026-11-06T17:18:34.047",
  "lastModified": "2026-11-06T17:18:34.047",
  "vulnStatus": "Received",
  "cveTags": [],
  "descriptions": [
    {
      "lang": "en",
      "value": "FreeScout is a self-hosted help desk and shared mailbox application. Prior to version 1.8.226, the  polycast/receive  endpoint fails to escape SQL LIKE wildcards in supplied channel names, while channel authorization applies only to names with specific prefixes. An unauthenticated attacker with a guest session and valid CSRF token can submit a wildcard channel name to retrieve matching notification events intended for other users. Notification payload generation lacks a corresponding access check, exposing conversation message content, identifiers, URLs, and notification HTML across users and mailboxes. This issue is fixed in version 1.8.226."
    }
  ],
  "affected": [
    {
      "source": "[email protected]",
      "affectedData": [
        {
          "vendor": "freescout-help-desk",
          "product": "freescout",
          "versions": [
            {
              "version": "< 1.8.226",
              "status": "affected"
            }
          ]
        }
      ]
    }
  ],
  "metrics": {
    "cvssMetricV31": [
      {
        "source": "[email protected]",
        "type": "Secondary",
        "cvssData": {
          "version": "3.1",
          "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:N/A:N",
          "baseScore": 7.7,
          "baseSeverity": "HIGH",
          "attackVector": "NETWORK",
          "attackComplexity": "LOW",
          "privilegesRequired": "LOW",
          "userInteraction": "NONE",
          "scope": "CHANGED",
          "confidentialityImpact": "HIGH",
          "integrityImpact": "NONE",
          "availabilityImpact": "NONE"
        },
        "exploitabilityScore": 3.1,
        "impactScore": 4.0
      }
    ]
  },
  "weaknesses": [
    {
      "source": "[email protected]",
      "type": "Primary",
      "description": [
        {
          "lang": "en",
          "value": "CWE-89"
        },
        {
          "lang": "en",
          "value": "CWE-200"
        },
        {
          "lang": "en",
          "value": "CWE-639"
        }
      ]
    }
  ],
  "references": [
    {
      "url": "https://github.com/freescout-help-desk/freescout/commit/1f4deee6369d89a70d291248499883b5bfdb99ff",
      "source": "[email protected]"
    },
    {
      "url": "https://github.com/freescout-help-desk/freescout/commit/656cb2349cd3bb11f04f01c1587900dfb423a855",
      "source": "[email protected]"
    },
    {
      "url": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.226",
      "source": "[email protected]"
    },
    {
      "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-gh3r-jh6q-wrvj",
      "source": "[email protected]"
    }
  ]
}